59. Three ways you can stand out | Streamlining your customer experience
In this episode I chat with Nicole, my first hire, about what kinds of things you can do to improve your customer experience... that don't require more balloon skills. And bonus - many of these suggestions free up your mental space, too! Listen...
In this episode I chat with Nicole, my first hire, about what kinds of things you can do to improve your customer experience... that don't require more balloon skills.
And bonus - many of these suggestions free up your mental space, too!
Listen in to hear our suggestions and what resources we have for you that can meet you wherever you're at in your business.
TIMESTAMPS:
01:12 How Nicole and I met and started working together
02:36 The first thing you can focus on
04:06 Some frustrating buying experiences we hope you never impose on your customers
06:00 How to keep each job moving along smoothly
08:07 Our streamlining resources
13:45 What you can look forward to by setting up new systems
16:34 Cool tools & features within the 17hats CRM
RESOURCES
Customer booking working & templates from The Bright Balloon
17hats service packages from Let Nicole Help
Nicole Larson
Small Business Systems Consultant
Hey, I’m Nicole & I’m a small business systems enthusiast! I help take creative businesses from scattered to scalable with customized workflows, most notably in the CRM 17hats.
When I look back at the various roles I've played as a coach, marketing coordinator and budget coordinator, there's always been one common thread in my work: setting up systems. This is because I just don't think you can build a truly sustainable and scalable business or team without a solid system supporting it.
I value integrity, authenticity and thinking outside of the box. I like to think that I'm creative, too... but usually with workflows, spreadsheets and formulas instead of balloons!
